Bongo 77 Privacy Policy — Your Data, Our Responsibility

Bongo 77 (bongo77.wine) is a trusted platform for online betting users in Bangladesh. We believe safeguarding each member's personal data is a fundamental responsibility — and this Privacy Policy is our written commitment to that.

This policy clearly outlines: what information we collect, why we collect it, how it is used, and the circumstances under which it may be shared with third parties. Our privacy policy is written in plain, transparent, and easy-to-understand language — so every user in Bangladesh can follow it with ease.

Please read this Privacy Policy carefully before using Bongo 77. If you have any questions, contact us at support@bongo77.wine.

Bongo 77 collects two types of information from you — data you provide directly and data collected automatically. Details are outlined below:

We never store your full payment card number or bank PIN. All financial transactions are processed through secure third-party payment gateways.

Bongo 77 uses collected data only for specific, legitimate purposes. No information is processed unnecessarily. The key reasons we use your data are outlined below:

• Account Management: Your information is used for registration, login, and account verification purposes.
• Service Delivery: Your data is required to complete betting, gaming, deposit, and withdrawal transactions.
• KYC & Identity Verification: Identity verification is carried out to meet legal obligations and prevent fraud.
• Customer Support: Your information is used to properly address your complaints and inquiries.
• Promotional Communications: To inform you about bonuses, offers, and promotions — but only with your consent.
• Security Assurance: To detect suspicious transactions and account activity.
• Platform Development: To analyze user experience and continuously improve Bongo 77.
• Legal Compliance: To comply with applicable laws and regulatory guidelines.

Bongo 77 does not generally share your personal information with third parties. However, limited data sharing may be necessary in certain specific circumstances:

• Payment Partner: Necessary data is shared with payment providers such as bKash, Nagad, and Rocket to process deposits and withdrawals.
• KYC Service Provider: Approved third-party KYC services may be used for identity verification.
• IT Infrastructure Partner: Cloud hosting and security service providers may have access to limited technical data.
• Legal Obligations: Information may be disclosed in response to a court order or a valid request from a government authority.
• Fraud Prevention: Data may be shared with relevant authorities to prevent money laundering or fraud.

Before sharing your information with any third party, we ensure they adhere to the same standard of privacy protection. Third parties are not permitted to use your data for any purpose beyond what we have specified.

The Bongo 77 website uses cookies and similar tracking technologies. Cookies are small data files stored in your browser that help improve site functionality and enhance your overall experience.

• Essential Cookies: Essential for maintaining login sessions and platform security. These cannot be disabled.
• Functional Cookies: Remembers your preferences such as language and settings.
• Analytics Cookies: Used to understand which pages on the site are most frequently visited.
• Marketing Cookies: To show you relevant offers — only with your consent.

You can disable cookies at any time through your browser settings. However, disabling essential cookies may cause certain features of the site to stop working properly.

Bongo 77 retains your data only for as long as necessary. Retention periods depend on the type of data and applicable legal requirements:

• Account Information: Retained for as long as your account is active and for up to 5 years after closure.
• Transaction Records: A minimum of 5–7 years, in accordance with financial regulatory requirements.
• KYC Documents: 5 years from the date of the last transaction.
• Log & Analytics Data: Up to 2 years.
• Customer Service Contact: 3 years from the date of last contact.

Once the designated retention period has passed, your data is securely deleted or anonymized. Certain data may be retained longer due to legal obligations.

Bongo 77 uses industry-leading security technology to protect your information. Our security framework is outlined below:

• SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption.
• Database Encryption: Sensitive data stored on our servers is kept in an encrypted state.
• Two-Factor Authentication (2FA): Adds an extra layer of security to your account.
• Firewall & DDoS Protection: Advanced firewall protection to defend the platform against cyber attacks.
• Regular Security Audits: An independent team of security experts conducts regular security audits.
• Staff Training: Our team undergoes regular training on data protection practices.
• Minimum Access Policy: Each employee can only access the information necessary for their specific role.

As a Bongo 77 member, you have several important rights over your own data. We fully respect each of these rights:

• Right to Access: You can request to know what information we hold about you at any time.
• Right to Rectification: You can request corrections to any inaccurate or incomplete information we hold.
• Right to Erasure: You may request the deletion of your data under certain circumstances.
• Right to Restrict Processing: You can request to restrict how your information is used for certain purposes.
• Right to Data Portability: You can receive your data in a clear, easy-to-read format.
• Right to Object: You can object to marketing communications at any time and they will be stopped immediately.
• Right to Withdraw Consent: You may withdraw any consent you have given at any time.

To exercise any of these rights, email us at support@bongo77.wine. We will aim to respond within 30 business days.

Bongo 77 services are strictly for users aged 18 and above. We do not knowingly collect personal information from minors or children.

If we are notified that a minor has registered, we will immediately close the account and delete all associated data. If you believe someone underage is using Bongo 77, please contact us at support@bongo77.wine.

Bongo 77 may update this Privacy Policy from time to time. Any changes will be reflected in the "Last Updated" date at the top of the page. For significant changes, advance notice will be sent to your registered email address.

Continued use of the platform after a notice has been sent will be considered acceptance of the updated privacy policy. We recommend reviewing this page regularly.

For any questions, complaints, or requests regarding the Privacy Policy, please reach out to us:

• Email: support@bongo77.wine
• Subject: Write "Privacy Request" in your message
• Response Time: Within 30 business days

If you have concerns about our Privacy Policy and are not satisfied with our response, you have the right to file a complaint with the relevant regulatory authority.